BackerKit is hiring a
Customer Success Representative, Remote - United States

Summary

The job description is for a Customer Success role at BackerKit, a crowdfunding platform. The role involves providing support to creators over email and phone, onboarding new creators, helping solve complex problems, contributing to product development with feedback, and improving the customer success process. The position offers competitive salary, stock options, medical benefits, dental benefits, vision benefits, 401k benefits, stipends for supporting creators, an annual learning and development stipend, and a family-friendly work environment.

Requirements

• Data analysis skills to gather, interpret, and take action to improve customer satisfaction, success processes, and beyond
• Great listener, can really internalize and identify customer’s concerns, ability to step into the customers shoes
• Detail-oriented, meticulous, and highly observant. Excellent problem solver and critical thinker
• Outstanding customer communication skills
• Ability to be proactive and transparent when communicating with customers
• Great at communicating clearly to team members often about ideas, issues, and improvements
• Strong ownership mentality where you seek to fully own all projects
• Comfortable with working with members of all departments, being on the Success team is very collaborative with all departments across the organization
• Conscious of your current level of productivity and happiness, and make continual changes to grow

Responsibilities

• Deliver consistently fantastic support to crowdfunding creators and their team over email and phone
• Onboard new creators by helping them through the setup process so their campaign can get up and running with our software with minimal hassles
• Work with new and returning creators to help solve their most complex problems
• Develop strong working knowledge of our product, acting as an advisor and educator for our customers
• Contribute to the product development with feedback from customers about their experience and their feature requests
• Provide peer-to-peer feedback, we like to learn and grow together as a team, positive and constructive feedback goes a long way
• Constantly find ways to improve the customer success process and help define it
• Talk to our users. Everyone at BackerKit is customer-facing, and we expect everyone to get to know the project creators we are serving (plus, they are awesome, just like you)

Benefits

• Remote-first position on a distributed team
• Competitive salary and stock option plan
• Stipends for supporting creators of your choosing
• Medical, dental, vision, and 401k benefits (with employer match!)
• Family-friendly and focused on maintaining a healthy work/life balance
• Awesome work environment at a company with a huge vision
• Annual Learning and Development stipend to support your professional growth