Customer Success Specialist

Summary

Join Assistantly, a company connecting talented professionals with exciting opportunities. We offer a vibrant community, remote work flexibility, competitive pay, and a supportive environment for personal and professional growth. As a Client Support Specialist Partner, you'll be the friendly voice clients rely on, handling inquiries and complaints with professionalism. You'll need strong communication skills, customer service experience, and tech-savviness. This full-time, remote position offers competitive pay, health and wellness allowance, and professional development opportunities within a supportive team.

Requirements

• Only resumes submitted in English will be considered
• 1-2 years of customer service experience, preferably in a management capacity
• Strong communication skills, both oral and written, with an ability to handle client interactions effectively
• Competent in basic math and reasoning for business problem-solving
• Tech-savvy with experience in database management, spreadsheets, and office software
• Highly organized, with a knack for prioritizing tasks and ensuring follow-through
• Team-oriented, dependable, and adaptable with a strong sense of professionalism

Responsibilities

• Handle customer inquiries and complaints with professionalism, escalating issues as needed
• Answer, document, and resolve calls, emails, and chats from the customer service line
• Update records in SPOT and follow up on customer satisfaction surveys post-installation
• Review warranty information and assist with other tasks as assigned by the Customer Care Supervisor

Benefits

• Competitive pay above market rates
• Permanent work-from-home opportunities
• Full-time positions tailored to your availability
• Health & Wellness Allowance
• Opportunities for professional development within the Assistantly community