Customer Success Specialist

Summary

Join Skedda, a leading global booking management platform, as a remote Customer Success representative working within the Central European Time Zone. This PhD-level role centers around understanding our product, gathering customer feedback for product development, and collaborating on support and product strategy. You will be responsible for answering customer inquiries, assisting with scheduling solutions, and updating internal product materials. The ideal candidate possesses strong communication skills, systems thinking, and a customer-centric approach. Skedda offers a competitive salary, benefits package, paid time off, and a flexible schedule.

Requirements

• Demonstrate outstanding written and verbal communication in English
• Have a friendly, engaging, and professional manner
• Strong interest in technology/SaaS products
• Have experience in customer/client interaction
• Be motivated to help customers get the most out of our product
• Be highly organized, with attention to detail

Responsibilities

• Answer email/chat questions from prospective and existing customers about our product
• Help customers find solutions to their unique scheduling scenarios
• Update internal product collateral (knowledge base, etc.)

Preferred Qualifications

• Be a strong verbal and written communicator
• Be a systems thinker who can help bring clarity to complex ideas
• Keep customer needs top of mind during your design and decision-making process
• Balance a pragmatic problem-solving approach with a strong attention to detail
• Welcome feedback to improve your skills and work
• Take initiative and work with a healthy sense of urgency

Benefits

• Competitive salary, benefits package, and paid time off
• Flexible schedule
• Creative and collaborative work environment
• Direct exposure to the leadership team across departments
• Be empowered to leave a significant mark on the product and the customers