Chyron is hiring a
Customer Success Specialist

Summary

Chyron is seeking a Technical Support Specialist to join their Customer Success Team. The role involves supporting global broadcast and sports clients, troubleshooting technical issues, maintaining the internal knowledgebase, and effective communication with customers. This is a remote position with potential travel (10-20%).

Requirements

• Experience diagnosing/fixing/troubleshooting hardware and software issues
• Demonstrated skills in configuring/troubleshooting RAID arrays
• Hands on experience with system imaging software (i.e. Symantec Ghost or similar)
• Knowledge of basic Networking, TCP/IP and Windows file sharing
• Experience setting up and maintaining Microsoft SQL and SQL Clustering
• Technical knowledge of installing and maintaining operating systems - specifically Microsoft Windows Server, Windows XP, Windows 7, Windows 10, and Linux CenOS
• Customer service experience in a technical support environment
• Must be proficient in 2 of the following languages: English, Spanish, German, French (read, write, speak)
• Excellent troubleshooting and debugging skills
• Well-organized, very detail oriented, and able to work on multiple projects
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Keen attention to detail with accurate record keeping
• Must be able to work with a team as well as independently

Responsibilities

• Be the first point of contact for customers experiencing technical issues
• Own reported issues and see them through to resolution
• Diagnose, troubleshoot, and identify solutions to resolve customer issues
• Reproduce customer issues in lab environment
• Work cross functionally with internal teams to escalate and track unresolved issues
• Communicate accurately, regularly and promptly with customers experiencing issues
• Document root causes and steps to resolution issues through internal case-management system
• Update and maintain our internal knowledgebase

Preferred Qualifications

• Scripting experience with C#, Python or other popular languages
• Knowledge of Adobe Photoshop and/or Creative Suite a plus
• Additional education and computer courses are assets
• Prior knowledge of Salesforce or similar CRM systems will be an asset

Benefits

• This is a remote position, though travel may be required 10% to 20% of the time
• Whenever possible, we prioritize remote work, and if travel is required, we observe all local and international COVID-19 safety protocols