Remote Customer Success Specialist

Summary

Join our team and become a part of Docplanner! As a sales representative, you will be responsible for selling additional products to existing clients and optimizing their use. You will also conduct phone calls with clients who want to cancel their subscription, convince them to stay, and implement solutions to increase efficiency and better organization of work.

Requirements

• Have experience in working with clients (in sales or upselling), know how to research their needs, have sales skills and ability to overcome objections
• Have a high level of personal culture and be able to conduct high-quality conversations
• Be able to organize your time, set priorities - you will receive individual goals to achieve each month
• Be able to analyze client needs (we have a lot of data in our systems), draw conclusions and adjust the conversation style to meet individual client needs
• Be flexible and able to work in a changing environment - tasks may change as the project develops
• Have a positive attitude, look for solutions, and don't waste time on things you can't influence. You should also be proactive and highly engaged
• Be able to work in a team - you will support your colleagues' individual goals while pursuing your own
• Speak English fluently - we are an international company and work with foreign systems

Responsibilities

• Respond to sales-related activities such as selling additional products and optimizing their use
• Conduct phone calls with clients who want to cancel their subscription, convince them to stay, and implement solutions to increase efficiency and better organization of work
• Analyze client profiles before each call to be well-prepared

Benefits

• Contract of employment (first for 3-month probationary period, then open-ended)
• Basic salary 5200 zł brutto and average premium 2000 zł brutto per month, which is dependent on target achievement
• Remote work option, if you prefer to work from the office, our headquarters are located near the Western Station
• Flexible schedule - we are available for clients from Monday to Friday 8-18
• Two-week initial training under the guidance of our trainers (we will teach you how to work with our product, use available tools and systems), followed by support from a buddy and Team Leader
• Additional day off on the anniversary of employment
• Free English language courses
• Multisport card funding
• Signal Iduna Premium medical insurance package and access to psychological support
• Option to purchase shares - you will become a real co-owner of the company! Learn more here
• Essential work tools (laptop, headphones)