Remote Crypto Customer Success Specialist

Summary

Join Token Metrics as a Cryptocurrency Customer Support Specialist and excel in meeting cryptocurrency customers' expectations by answering questions, processing orders, investigating issues, and resolving conflicts.

Requirements

• Familiarity with CRM systems Preferably Intercom
• Ability to navigate community management tools Like Telegram, Discord
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Respond to comments and community member queries in a timely manner
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Work with the team to improve the server and community experience, increase engagement and activity
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support
• Assist with other matters relevant to the role, as provided by Token Metrics
• Identify & remove spam, scammers, and inappropriate content from our Discord server