Remote Technical Customer Success Specialist

Summary

The job is for a Technical Customer Success Specialist at Hostinger in the Indonesian-based language. The role involves communication with customers, troubleshooting billing, domains, or account-related issues, and improving technical skills. Requirements include B2 English proficiency, high IT curiosity, multitasking abilities, emotional intelligence, strong problem-solving skills, empathy, a growth mindset, a typing speed of 50 KPM, availability for 40 hours per week, and general understanding of an IT environment. Benefits include a permanent remote opportunity, competitive salary, training, bonuses, health insurance, career advancement opportunities, personal growth tools, and other benefits.

Requirements

• B2 or advanced English proficiency
• High IT curiosity and technical understanding
• Ability to multitask and handle multiple customer inquiries simultaneously
• High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided
• Strong problem-solving skills. and the ability to think critically when addressing tasks
• Ability to show empathy, tactfulness, and proactivity when interacting with customers
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities
• A typing speed of ≥ 50 KPM
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
• Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects

Responsibilities

• Provide services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner
• Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by polishing your technical expertise daily
• Deliver impactful work on a local and global scale

Preferred Qualifications

Experience in the customer service field is a plus!

Benefits

• Permanent remote opportunity!
• Competitive basic salary. ranging from IDR 4-4.9 million, excluding bonuses and allowances
• Fully compensated 2-7 weeks training. course in technology, product, and communication knowledge
• Bonuses and allowances. (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances)
• Medical/health insurance
• Promising career path. : Level-up from Junior to Senior level and promotion to the global team with facilitated training and preparation
• Loads of possibilities & tools for your personal growth. : Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023
• Other benefits include a special gift for the best team member and much more