Summary

The job is for a Technical Customer Success Specialist at Hostinger in the Indonesian-based language. The role involves communication with customers, troubleshooting billing, domains, or account-related issues, and improving technical skills. Requirements include B2 English proficiency, high IT curiosity, multitasking abilities, emotional intelligence, strong problem-solving skills, empathy, a growth mindset, a typing speed of 50 KPM, availability for 40 hours per week, and general understanding of an IT environment. Benefits include a permanent remote opportunity, competitive salary, training, bonuses, health insurance, career advancement opportunities, personal growth tools, and other benefits.

Requirements

B2 or advanced English proficiency
High IT curiosity and technical understanding
Ability to multitask and handle multiple customer inquiries simultaneously
High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided
Strong problem-solving skills. and the ability to think critically when addressing tasks
Ability to show empathy, tactfulness, and proactivity when interacting with customers
Hunger for growth & a can-do attitude!
A curious and always learning mindset - if you don’t know, how can you find out more?
Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities
A typing speed of ≥ 50 KPM
Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects

Responsibilities

Provide services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner
Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about
Be a true ambassador by empowering our customers to build their online success!
Dive deep into the world of IT by polishing your technical expertise daily
Deliver impactful work on a local and global scale

Preferred Qualifications

Experience in the customer service field is a plus!

Benefits

Permanent remote opportunity!
Competitive basic salary. ranging from IDR 4-4.9 million, excluding bonuses and allowances
Fully compensated 2-7 weeks training. course in technology, product, and communication knowledge
Bonuses and allowances. (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances)
Medical/health insurance
Promising career path. : Level-up from Junior to Senior level and promotion to the global team with facilitated training and preparation
Loads of possibilities & tools for your personal growth. : Udemy account, Successors Academy course, Scribd subscription, and many more!
Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023
Other benefits include a special gift for the best team member and much more

Hostinger International is hiring a Technical Customer Success Specialist