Jobrack is hiring a
Customer Success Specialist

Summary

The job description is for a Customer Success Specialist position at Pikkii, an award-winning gift and games brand. The role involves managing customer relationships, sales support, client coordination, and even some phone work. The employee will be expected to delight customers, implement creative strategies to attract new customers, manage orders, develop and manage the CRM system, update sales channels, communicate with warehouses, create marketing campaigns, manage social media, conduct presentations, handle invoicing, gather customer insights, perform market research, and prepare weekly sales reports. The job is fully remote and offers opportunities for growth.

Requirements

• Experience in customer service
• Excellent verbal and written communication skills
• Tech savviness - ability to pick up new software quickly
• Passion for creating systems and processes to make tasks more efficient, for example using software / tech / AI to automate things
• Proficiency in Google Sheets (or Excel)
• Familiarity with Google Suite tools like Gmail, Drive, and Calendar
• A full valid passport is essential (some international travel may occasionally be required)

Responsibilities

• Delight customers and clients at every touch point to ensure customer retention and foster long-term relationships
• Implement creative strategies to attract new customers and convert prospects into active clients
• Secure and manage orders for both new and existing accounts
• Provide exceptional service across all Pikkii sales channels
• Ensure efficient processing and delivery of orders
• Develop and manage the Customer Relationship Management (CRM) system
• Update and maintain sales channels with relevant product information
• Communicate with warehouses and manage stock in various locations
• Organise product samples for key customers
• Utilize systems and technology, including AI, to streamline and automate processes
• Create innovative marketing campaigns to acquire new accounts
• Manage social media posting activities
• Conduct presentations of company products and services to current and potential clients
• Prepare detailed quotations for key accounts
• Support customer-facing events, trade shows, and exhibitions (both UK and international)
• Process customer orders and handle invoicing, credits, and payments
• Gather customer insights and feedback to enhance service, delivery, and new product development
• Conduct quality checks on product and service delivery
• Perform market research and surveys to inform business strategies
• Prepare and present weekly sales reports for analysis
• Do other tasks as required

Preferred Qualifications

• Sales experience
• Experience working with a CRM
• Experience with sales channels including Shopify, Amazon, etc

Benefits

• $1400 - $1800 per month
• Full-time & fully remote - work remotely from anywhere you prefer!
• Opportunities for growth
• PTO: 20 days per year