Lucid is hiring a
Customer Success Specialist

Summary

Join our team as a Customer Success Specialist and play a central role in ensuring our customers maximize the value they obtain through the adoption of our products. As part of a strategic team, you will drive customer success in the most efficient ways possible, continually optimizing Lucid's customer experience at scale.

Requirements

• Bachelor's degree with strong academic performance
• 0-2 years of experience, preferably in a client-facing or technical role
• Able to think strategically and tackle open-ended problems
• Detail-oriented, organized, and a good team player
• A strong sense of personal ownership and responsibility
• Strong communication skills, both written and verbal, with the ability to explain complex subjects to non-technical people
• Empathy and a passion for problem solving
• Bias towards finding solutions vs. shutting down ideas
• Ability to thrive in a fast-paced environment
• Language written and spoken: Native in Spanish, French, or German. Fluent in English

Responsibilities

• Develop an understanding of our customers’ business objectives and a strategy for supporting the customer in achieving those objectives
• Identify and monitor key user operational metrics focused on retention to help drive improvements to our product and support offerings
• Continually work with accounts to support ongoing successful adoption of key Lucid products and features
• Develop and execute data-driven recommendations at scale
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lucidchart

Preferred Qualifications

• Technical aptitude and passion to become a subject matter expert in the Lucid Suite and related domains
• Desire to learn-you’ll often be answering questions that have never been answered before, which requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques
• Previous experience in customer success management