Customer Success Specialist

Summary

Join us at Spocket, a rapidly growing technology startup, as we empower millions of online entrepreneurs. We're looking for a highly optimistic Customer Success Specialist to support our customers with exceptional service and help shape our product strategy.

Requirements

• You are passionate about working with people and demonstrate empathy in all interactions
• You have excellent communication skills that convey both confidence and charm
• You are a fast learner and genuinely enjoy problem-solving
• You enjoy continual adaptation and change to your week to week
• You are overflowing with positive energy that other people draw upon and enjoy collaborating with
• You are a self-starter that enjoys multitasking and having ownership over your contributions
• 3+ years of customer support-related experience
• Experience in the E-commerce industry
• Experience in Sales and Marketing

Responsibilities

• Engage with Spocket users via email and online chat to help answer their questions and solve any problems they might encounter
• Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business
• Escalate bugs and product issues to the tech team on an as-needed basis
• Be comfortable speaking to customers on the phone, when necessary
• Collaborate on articles to help retailers and suppliers enhance their Spocket experience
• Gather user feedback and feature suggestions to help form Spocket’s product strategy