Customer Success Specialist

Summary

Join Spocket, a revolutionary eCommerce platform empowering online entrepreneurs, as a Customer Success Specialist. You will engage with users via email and chat, providing exceptional customer service and solving problems. Responsibilities include escalating technical issues, collaborating on articles, and gathering user feedback to shape product strategy. This role requires strong communication skills, problem-solving abilities, and 3+ years of customer support experience, preferably within the eCommerce industry. Spocket offers a supportive and mission-driven workplace with opportunities for strategic input and growth within a rapidly expanding tech startup.

Requirements

• You are passionate about working with people and demonstrate empathy in all interactions
• You have excellent communication skills that convey both confidence and charm
• You are a fast learner and genuinely enjoy problem-solving
• You enjoy continual adaptation and change to your week to week
• You are overflowing with positive energy that other people draw upon and enjoy collaborating with
• You are a self-starter that enjoys multitasking and having ownership over your contributions
• 3+ years of customer support-related experience
• Experience in the E-commerce industry

Responsibilities

• Engage with Spocket users via email and online chat to help answer their questions and solve any problems they might encounter
• Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business
• Escalate bugs and product issues to the tech team on an as-needed basis
• Be comfortable speaking to customers on the phone, when necessary
• Collaborate on articles to help retailers and suppliers enhance their Spocket experience
• Gather user feedback and feature suggestions to help form Spocket’s product strategy

Preferred Qualifications

Experience in Sales and Marketing

Benefits

• We take care of our teammates. This is a unique opportunity to join a rapidly growing technology startup, and taking care of our team on this journey is a priority
• We have curated a mission-driven workplace in which we believe in a positive and supportive team
• We offer all teammates the opportunity to provide insights on strategy and improve processes across the business