Customer Success Specialist - Software

Summary

Join Geometric Solutions as a proactive Junior Customer Success Specialist and support our sales team by ensuring successful adoption of Siemens software among clients. Build strong customer relationships, provide exceptional support, and drive customer satisfaction and retention. Responsibilities include customer onboarding, training, support, account management, gathering product feedback, renewal management, and customer advocacy. Maintain accurate records and generate reports. The ideal candidate possesses a Bachelor's degree, 1-2 years of customer-facing experience, familiarity with Siemens software, strong communication and problem-solving skills, and proficiency in CRM and Microsoft Office Suite. Geometric Solutions offers a comprehensive benefits package.

Requirements

• Bachelor's degree in Business Administration, Engineering, Computer Science, or related field
• 1-2 years of experience in a customer-facing role, preferably in customer success, account management, or technical support
• Strong communication skills, both written and verbal, with the ability to articulate technical concepts clearly and effectively
• Excellent problem-solving skills and a proactive attitude toward addressing customer needs and challenges
• Ability to work collaboratively in a fast-paced environment, prioritize tasks effectively, and adapt to changing priorities
• Proficiency in CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite

Responsibilities

• Report to Geometric Solutions Managing Director
• Customer Onboarding: Assist in the onboarding process of new customers, ensuring a smooth transition and successful implementation of Siemens engineering and manufacturing software solutions
• Training and Education: Provide training sessions and educational resources to customers to facilitate their understanding and proficiency in using Siemens software products effectively
• Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and resolving technical or operational challenges promptly and effectively
• Account Management: Collaborate closely with the sales team to support customer accounts, proactively identify opportunities for upselling or cross-selling, and contribute to revenue growth targets
• Product Feedback: Gather feedback from customers regarding their experiences, challenges, and suggestions for improvement, and communicate this information internally to relevant stakeholders, including product development teams
• Renewal Management: Assist in managing customer renewals by monitoring usage metrics, identifying potential renewal risks, and implementing strategies to mitigate churn
• Customer Advocacy: Cultivate strong relationships with customers, acting as their advocate within the company and ensuring their voices are heard in decision-making processes
• Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and support tickets, and generate regular reports to track key performance metrics and customer success outcomes

Preferred Qualifications

Familiarity with engineering and manufacturing software solutions, particularly Siemens products, is highly desirable

Benefits

• Medical, Dental & Vision Insurance
• Vacation and Holiday pay
• Employer matching 401K
• Tuition Reimbursement
• Flexible Spending Programs (FSAs)
• Short-Term & Long-Term Disability insurance
• Employee Referral Program
• Additional Voluntary Benefit Programs
• Off-site company events & Employee Luncheons