Customer Supply Chain Manager

Summary

Join our growing team and help bring safe, trusted cannabis products to more consumers nationwide! As Manager, Beverage Customer Supply Chain, you will spearhead the expansion of our THC-infused beverage business, ensuring nationwide availability. This dynamic role blends strategic planning with hands-on execution in a fast-paced environment. You will build and lead a customer supply chain team, engaging with distributors, 3PLs, and internal stakeholders. The position offers significant growth opportunities as the business expands. Success requires resourcefulness, drive, and a hands-on approach.

Requirements

• Proven Supply Chain Experience: 4+ years’ experience related to supply chain, order fulfillment, customer service and/or demand & supply planning; preferably in the alcohol/beverage industry
• Education: Bachelor’s Degree in Industrial Engineering, Supply Chain, Business Administration, Finance or related degree preferred
• Technical Toolkit: Advanced proficiency in MS Excel required
• Resilience & Resourcefulness: Adjusts quickly to shifting priorities, evolving compliance requirements, and/or demand fluctuations
• Core Skills: Skilled at analyzing data points & reporting in all forms, structuring processes, and managing expectations with senior stakeholders
• Intangibles: Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgement, common sense and resourcefulness
• Adapts and thrives in a demanding, start-up, fast-paced environment
• Scrappy, adaptable, and ready to overcome challenges in a competitive industry
• Possesses a high level of critical thinking with the ability to comprehend the short & long term business decisions beyond the numbers
• Operates with a high level of professionalism and integrity, including dealing with confidential information
• High attention to detail and accuracy
• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid driver’s license
• Must be a minimum of 21 years of age
• Travel: Up to 25%
• Location: Chicago - Hybrid remote/ in office 2-3 days/week

Responsibilities

• Serve as the primary point of contact for order-related inquiries, delivery issues, and service escalations, driving rapid resolution and clear communication
• Build and maintain strong relationships with distributor partners and 3PLs, ensuring expectations are managed and exceeded at every stage of the fulfillment process
• Develop and implement customer service SOPs to ensure consistent, high-quality support and accountability across all order touchpoints
• Partner with internal stakeholders (sales, operations, finance) to support order invoicing, credits, returns, and other post-delivery issues
• Build tools and systems to track and report service performance, creating visibility for internal teams and external partners
• Oversee end-to-end order fulfillment, ensuring accurate, compliant, and timely delivery of hemp beverages across multiple states and regions
• Proactively identify operational gaps or inefficiencies and lead cross-functional initiatives to improve systems, data flows, and service capabilities
• Build tools and systems to track KPIs such as aging orders, inventory freshness, weeks of supply, TONUs, etc
• Partner with sales, supply planning, and transportation to align supply chain execution with business goals, seasonal demand, and/or promotional programs
• Collaborate with the sales, e-commerce, and marketing teams to align on a consensus demand forecast
• Review market demand forecasts against inventory levels and flag any imbalances to ensure demand is appropriately met

Preferred Qualifications

Preferred experience Tableau, SQL/MS Access, and other planning tools

Benefits

Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance