Supply Chain Manager

Summary

Join PetLab Co., the world’s fastest-growing pet supplement business, as their new Supply Chain Manager! Based remotely in the UK (with monthly travel to London), you will lead tactical and operational execution across the global supply chain, overseeing planning, procurement, and inventory. This pivotal role ensures service levels while optimizing cost and supplier performance. You will manage a team of three planners, acting as a mentor and coach. The ideal candidate possesses 4-6 years of experience in supply chain management within FMCG, eCommerce, or omnichannel brands, along with strong inventory management and ERP system skills. This fast-paced role requires a detail-oriented, analytical, and collaborative individual.

Requirements

• 4–6 years in supply chain, operations, or planning, preferably in a FMCG, eCommerce, or omnichannel brand
• Strong grasp of inventory management, demand/supply balancing, and PO processes
• Experience working with ERPs (NetSuite ideal), and planning tools
• Intermediate to advanced Excel/Google Sheets; Power BI or Looker a plus
• Experience of managing and mentoring a team, leadership skills required
• Proven experience in working cross functionally in a collaborative manner
• Detail-oriented and analytical, yet action-biased and adaptable in fast-paced environments
• Excellent communicator and collaborator, able to work cross-functionally with Ops, NPD, Finance, and Growth teams
• Ability to influence, by getting external partners on side

Responsibilities

• Act as single point of contact for supply planning across all sales channels and all GEO’s
• Collaborate with demand planner to align forecasts and inventory strategies, ensuring planners receive relevant forecasts
• Manage and maintain optimal inventory levels across fulfilment nodes to achieve 98%+ availability
• Evaluate end-to-end supply chain processes
• Optimising efficiency and cost-effectiveness
• Identifying opportunities for process improvement
• Implementing best practices
• Accountable for Supplier communication and coordination for all inventory purchase requirements
• Ensuring on-time delivery of all purchase orders
• Monitoring vendor SLAs and lead times and KPIs, with regular business reviews (quarterly)
• Leading month end stock reconciliation process, working with planners and finance team to investigate and resolve any/all discrepancies
• Act as single point of contact for any major stock risks, working directly with our contract manufacturers to mitigate
• Control and manage SKU selection within the customer journey to improve the supply chain planning process
• Support Head of Supply Chain with any sourcing and supply chain initiatives both planned or under feasibility review
• Ensure planners have the right tools and systems to ensure data accuracy
• Audit and optimise the supply chain processes, adapting to business and team’s needs
• Partner with Tech & Data teams to improve reporting automation and KPI dashboards
• Support S&OP contributing to forecast reviews, launches, and constraint planning
• Manage and support a team of 3 planners, acting as a coach and mentor to ensure team development

Benefits

• Private Health Care through Vitality
• Generous Annual Leave - 28 days + public and bank holidays
• Flexible Working Hours – We focus on results and trust people to manage their time, whether working from home, while travelling, or in the office!
• Help@Hand – Employee Assistance Programme
• Royal London Pension Scheme – We offer a workplace pension scheme with one of the UK’s leading providers of group pensions. With an employer contribution of 5%!
• Enhanced Maternity / Paternity / Adoption Leave – because time with new family members is important!
• Nursery Salary Sacrifice Scheme
• Generous Learning and development budget – We always want you to keep learning
• Puppy Therapy – working in partnership with Paws in Work to provide a boost of oxytocin twice a year
• Free breakfast, fruits and snacks – refuel and revitalise with free munchies in the office
• Working Environment – dogs are welcome!
• Life Assurance – In the event of your death, while employed by us, your chosen beneficiaries will be provided with a tax-free lump sum equivalent of four times your basic salary
• Discount Vouchers & Gym Memberships – get discounts at a whole range of retailers and gym memberships through our provider, WellHub
• Electric Vehicle Scheme – Employees sacrifice salary in return for a new electric car, typically saving 30-40% of costs through income and tax and national insurance
• Give Back Day – An extra day off in the year to volunteer plus a £50 contribution to your chosen charity
• Health Cash Benefit – We offer the bronze package with enables you to claim a certain amount of cashback when you pay for something that is health related, i.e dental