Customer Support Admin

Summary

Join Panoptyc, a remote team revolutionizing loss prevention in retail, as a Customer Support Admin. In this contract-to-hire role, you will focus on ensuring customer success with our visual AI solutions. You will share information on new products and services, proactively check in with customers, and resolve any issues they encounter. Excellent communication and problem-solving skills are essential. The position requires full-time availability during US Eastern time zone hours. Panoptyc offers a competitive hourly rate and other benefits.

Requirements

• Excellent verbal English
• Excellent written English
• 1+ years of customer-facing experience
• Email Support
• Customer Service
• Problem Solving
• Communication Skills
• Data Encoding / Data Entry
• Full-time status (40 hours per week)
• Able to work during US Eastern time zone

Responsibilities

• Sharing information on new products and services to customers
• Make warm calls to existing customers to check in and ensure they're not having issues
• Send follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installs
• Fixing issues that customers and processes have as soon as you discover them
• Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness

Benefits

• Starting hourly rate of $5.00 - $6.00 USD (depending on experience)
• Other benefits where available