Customer Support Agent

Summary

Join Scribe, a Series B, product-led growth startup based in San Francisco, as a Customer Support Specialist. You will be part of a talented team, resolving queries primarily through email, recommending solutions, and becoming an expert in both users and the product. You will collaborate with engineers and product managers to solve problems and enhance user experience. This remote-friendly position offers the opportunity to work with a global team.

Requirements

• Excellent English communication skills, both written and verbal
• Ability to work in a team environment
• Strong problem-solving and analytical skills
• Familiarity with both Mac and Windows operating systems
• Ability to adapt and follow through extensive amounts of information on a weekly basis
• 4+ years of experience in Software Customer Support
• Understanding of how to optimize support processes and improve efficiency
• You are comfortable working with Zendesk or similar CRM products

Responsibilities

• Resolve queries (email mostly), recommend solutions, and become an expert in both our users and our product
• Work with engineers and product managers to help solve problems and make Scribe easier and more natural to use

Preferred Qualifications

• Experience in subscription-based billing Customer Support
• Bachelor's degree in Computer Science, Communications, or a related field