Customer Support Agent

Summary

Join DECA Games, a remote-first company with a global team, as a Customer Support Agent. You will be the first point of contact for customers, handling inquiries efficiently and effectively. Your responsibilities include processing electronic data, supporting team processes, and ensuring top-notch customer service. The role requires excellent communication and problem-solving skills, strong written and spoken English, and at least one year of B2C support experience. DECA offers a flexible work environment, a multicultural team, flat hierarchies, and various benefits including paid time off, online language classes, and food vouchers.

Requirements

• Excellent communication and problem-solving skills and a service-oriented approach
• Very good written and spoken English skills
• At least 1 year of experience in B2C support

Responsibilities

• You are part of our support team and take care of the electronic data processing
• You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner
• Supporting the team in executing and optimizing all processes within the customer service department

Benefits

• Remote first company culture
• Flexible work hours to support a personal work-life balance
• Working in a multicultural environment with people from over 20 different countries
• Flat hierarchies and a great and dedicated group of people
• 20 days of paid time off
• Online language classes: English, German, French, Spanish etc
• Food vouchers