Customer Support Agent

Summary

Join MUBI's global Customer Support team as a remote weekend shift worker based in LATAM! This full-time role involves managing subscriber inquiries and collaborating with various teams to enhance the streaming experience. You'll work closely with Content, Marketing, and Engineering teams, contributing to the customer feedback loop and product improvement. The ideal candidate is passionate about film, adept at problem-solving, a team player, detail-oriented, and receptive to feedback. Fluency in English and another language (Spanish, Portuguese, or German preferred) is essential. Hybrid work options are available near MUBI's LATAM offices.

Requirements

• Be based in LATAM (ideally Brazil/Mexico/Argentina/Chile/Colombia) and if you're situated near any of our local offices, you could hybrid work with those teams
• Be fluent in both written and spoken English as well another language (German, Spanish and Portuguese are priority languages)
• Be organised, punctual and patient

Responsibilities

• Work closely with our Content, Marketing and Engineering teams, advocating for the subscriber experience
• Contribute to our customer feedback loop, and work with colleagues across the business to help build the best possible product
• Assist our subscribers with an array of technical enquiries, general feedback, and other questions via e-mail and other platforms
• Build and maintain good relationships and communication with other departments as necessary to ensure complete, accurate and timely resolution of customer issues and enquiries

Preferred Qualifications

• Be passionate about film and MUBI’s mission to elevate great cinema
• Have experience navigating complex issues, often through ambiguity, and approach problem-solving for customers in a thoughtful, empathetic way
• Be a team player with a can-do attitude
• Have impeccable attention to detail
• Have a willingness to accept coaching and feedback

Benefits

• Remote work
• Hybrid work options near LATAM offices