Customer Support Agent

Summary

Join our team in Malta as a Norwegian-speaking Customer Support Agent and contribute to a safer online environment. You will respond to customer inquiries via email, review content to ensure compliance, and help protect millions of users from scams. Prior experience isn't required; we value your enthusiasm and commitment. Enjoy flexible shifts, remote work options (including working from abroad for a few weeks within the EU per year), and a supportive team culture. We offer competitive compensation, including health insurance, relocation assistance, and team performance bonuses. This is a work-from-home position in Malta after a short training period.

Requirements

• Strong Norwegian reading and writing abilities
• Basic to conversational English skills
• Excellent computer proficiency
• Decision-making skills
• Attention to detail
• Proactive mindset
• Willingness to relocate and be based in Malta

Responsibilities

• Respond to customer questions and complaints via email
• Review content across marketplaces, ensuring compliance with company guidelines and country-specific laws
• Contribute to a secure online space for users to interact with each other

Preferred Qualifications

Previous experience in customer support

Benefits

• Flexible shifts; No night shifts!
• Remote Working: Work from the comfort of your own home in Malta
• Option to work remotely from abroad for a few weeks within the EU per year
• Comprehensive health coverage and professional well-being support
• Refund of initial flight ticket up to 200 euros after 6 months
• Initial accommodation in hotel paid by the company
• Gym discounts
• Free transport from certain areas in Malta
• Team performance bonuses