Pacifica Continental is hiring a
Customer Support Agent
Pacifica Continental
π΅ ~$47k-$49k
πRemote - Brazil
Please let Pacifica Continental know you found this job on JobsCollider. Thanks! π
Summary
Join our client, an important sports gaming house, as a Customer Support Agent to provide timely and accurate customer support via various channels.
Requirements
- Fluency in Portuguese
- Fluency in English (verbal and written)
- Experience as a Customer Support Agent or similar CS role is appreciated
- Familiarity with our industry is a plus
- Customer-oriented approach with excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Computer literacy
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
- Identify and assess customersβ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Update our internal databases with information and record inquiries, comments and complaints
- Enhance customer experience by gathering customer feedback and share with our Product teams
Benefits
- A friendly and modern working environment
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health care medical plan
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Please let Pacifica Continental know you found this job on JobsCollider. Thanks! π