Customer Support Agent

Summary

Join OneTouch Direct, a leading provider of contact center solutions, as an Inbound Customer Service Representative! You will handle inbound calls from Legal Shield customers, addressing billing, services, and other inquiries. This full-time or part-time position requires 1-2+ years of customer service experience, excellent communication skills, and intermediate to advanced computer skills. We offer competitive pay, including an hourly base salary plus weekly bonus opportunities, along with comprehensive benefits such as health care, paid training, and opportunities for professional growth. We provide a positive and welcoming work environment. Apply today!

Requirements

• 1-2+ years of customer service experience
• Excellent communication skills
• Ability to respect and maintain customer and client confidentiality
• Intermediate to advanced computer skills
• Background check required
• A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
• Ability Hardwire (plug-in) to your internet source with an ethernet cable
• USB headset (not wireless) with a noise-canceling microphone
• Webcam (external or embedded)

Responsibilities

• Provide inbound customer service for a leading company
• Consistently provide a great customer experience

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid training & development
• Opportunity for professional and personal growth
• Full time . 40 hours per week schedule with overtime opportunities!
• Great pay . Hourly base salary + benefits!
• Pay . $13/hr plus weekly bonus opportunity