TLNT is hiring a
Customer Support Agent

Summary

Join a rapidly expanding e-commerce brand as a seasoned E-Commerce Customer Support Agent, delivering exceptional support to customers through various communication channels.

Requirements

• High school diploma or equivalent; higher education or certifications related to customer service are a plus
• 2-5 years of proven customer support experience
• Phone support is a must
• Familiarity with Shopify and Gorgias or similar support ticketing systems is a plus
• Demonstrated ability to handle high-volume customer interactions
• Excellent communication
• Ability to multitask, prioritize, and manage time effectively
• Empathetic and patient customer approach
• Fluency in English and a minimum accent are required

Responsibilities

• Support customers via phone, email, chat, SMS, and social media, ensuring a seamless customer service experience
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
• Maintain a high level of professionalism and empathy in all customer interactions
• Document customer interactions, transactions, and feedback in the customer service database
• Collaborate with the Customer Service Manager and team members to identify trends in customer inquiries or issues and suggest improvements to processes or products
• Stay informed about new products, services, and policies to provide accurate and up-to-date information to customers
• Manage customer expectations and contribute to a high level of customer satisfaction
• Meet personal/team qualitative and quantitative targets

Benefits

• Competitive Salary
• Work from home
• Two consecutive days off