Customer Support Agent

Summary

Join our team in Malta as a Full-Time Swedish-Speaking Customer Support Agent and contribute to a safer online environment. You will respond to customer inquiries via email, review content to ensure compliance, and work remotely from home. Prior experience isn't required; we value your enthusiasm and commitment. Strong Swedish reading and writing skills, along with basic English, are essential. Enjoy flexible shifts, remote work options (including occasional work from other EU countries), and a supportive team environment. We offer comprehensive health insurance, relocation assistance, team performance bonuses, and opportunities for professional growth.

Requirements

• Strong Swedish reading and writing abilities
• Basic to conversational English skills
• Excellent computer proficiency
• Decision-making skills
• Attention to detail
• Proactive mindset
• Willingness to relocate and be based in Malta after a 1-2 month training period

Responsibilities

• Respond to customer questions and complaints via email
• Review content across marketplaces, ensuring compliance with company guidelines and country-specific laws
• Contribute to a secure online space for users to interact with each other

Preferred Qualifications

Previous experience in customer support

Benefits

• Flexible shifts; no night shifts
• Remote working from home in Malta
• Option to work remotely from abroad for a few weeks within the EU per year
• Comprehensive health coverage and professional well-being support
• Refund of initial flight ticket up to 200 euros after 6 months
• Initial accommodation in hotel paid by the company
• Gym discounts
• Free transport from certain areas in Malta
• Team performance bonuses
• Performance-based level progress system