Customer Support Agent

Summary

Join UENI, a company providing affordable online solutions for small businesses, as a Customer Service Representative. Based in Central/South America, you will work 40 hours per week, Monday-Friday, with one weekend every four weeks. You will answer customer queries through various channels, meet sales targets, educate customers on UENI tools, and provide product expertise. Top performers receive promotions, salary increases, and performance bonuses. This role requires 2+ years of customer service experience, fluency in English, experience with ticketing/live chat software, and strong communication skills.

Requirements

• 2+ years in a Customer Service role responding to large volumes of emails and chats
• Fluency in English is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently
• Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
• Strong communication skills, some of our team members are located in other offices
• Genuine desire to create the best customer journey possible
• Able to explain complex concepts in easy-to-understand language

Responsibilities

• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone
• Reach sales & retention targets to ensure the customer experience is maximized
• Educate our growing customer base in the use of our tools and the technology that backs it up
• Become an expert in every aspect of our products & be a true advocate for our customers
• Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
• Investigate technical issues and provide ideas for fixes

Preferred Qualifications

Experience working remotely is an advantage

Benefits

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses