Customer Support Analyst

Summary

Join us at Gorilla and be part of a mission to transform the energy industry by delivering cutting-edge data solutions for a lower-carbon future. We focus on providing efficient, reliable, and flexible SaaS solutions for data processing and analysis in the energy sector.

Requirements

• A love for problem-solving
• Python proficiency
• API integration experience
• Clear communicator
• A startup mindset
• Critical thinker
• Team player

Responsibilities

• Quickly resolve technical issues to minimize impact and keep customers delighted
• Empower customers to become more self-sufficient by proactively providing helpful resources and reducing repetitive support requests
• Master our product's technicalities and become the go-to expert for troubleshooting and problem-solving across Python scripts and API integrations
• Collaborate with cross-functional teams, ensuring your insights from customer interactions contribute to continuous product improvements
• Innovate support processes, exploring automation and workflow improvements that make the support experience faster and more efficient

Benefits

• Flexible work options (Office Mix or Remote First Mix)
• Country-specific mobility benefits
• Ability to work flexible hours
• Generous PTO allowance
• Health insurance coverage