Remote Customer Support Analyst

Logo of Gorilla - Decisions, based on data

Gorilla - Decisions, based on data

πŸ“Remote - Belgium

Job highlights

Summary

Join us at Gorilla and be part of a mission to transform the energy industry by delivering cutting-edge data solutions for a lower-carbon future. We focus on providing efficient, reliable, and flexible SaaS solutions for data processing and analysis in the energy sector.

Requirements

  • A love for problem-solving
  • Python proficiency
  • API integration experience
  • Clear communicator
  • A startup mindset
  • Critical thinker
  • Team player

Responsibilities

  • Quickly resolve technical issues to minimize impact and keep customers delighted
  • Empower customers to become more self-sufficient by proactively providing helpful resources and reducing repetitive support requests
  • Master our product's technicalities and become the go-to expert for troubleshooting and problem-solving across Python scripts and API integrations
  • Collaborate with cross-functional teams, ensuring your insights from customer interactions contribute to continuous product improvements
  • Innovate support processes, exploring automation and workflow improvements that make the support experience faster and more efficient

Benefits

  • Flexible work options (Office Mix or Remote First Mix)
  • Country-specific mobility benefits
  • Ability to work flexible hours
  • Generous PTO allowance
  • Health insurance coverage

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