Remote Customer Support Analyst
Gorilla - Decisions, based on data
πRemote - Belgium
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Job highlights
Summary
Join us at Gorilla and be part of a mission to transform the energy industry by delivering cutting-edge data solutions for a lower-carbon future. We focus on providing efficient, reliable, and flexible SaaS solutions for data processing and analysis in the energy sector.
Requirements
- A love for problem-solving
- Python proficiency
- API integration experience
- Clear communicator
- A startup mindset
- Critical thinker
- Team player
Responsibilities
- Quickly resolve technical issues to minimize impact and keep customers delighted
- Empower customers to become more self-sufficient by proactively providing helpful resources and reducing repetitive support requests
- Master our product's technicalities and become the go-to expert for troubleshooting and problem-solving across Python scripts and API integrations
- Collaborate with cross-functional teams, ensuring your insights from customer interactions contribute to continuous product improvements
- Innovate support processes, exploring automation and workflow improvements that make the support experience faster and more efficient
Benefits
- Flexible work options (Office Mix or Remote First Mix)
- Country-specific mobility benefits
- Ability to work flexible hours
- Generous PTO allowance
- Health insurance coverage
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