Customer Support Assistant, Data Entry Operator

IMPORTANT INFORMATION - PLEASE READ:

For this role, you will need to work on site at the company’s office.

We are based in the City of Knowledge here in Panama - As you will be required to be on-site , you must be at a commutable distance.

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About Pole Star:

As the leader in maritime intelligence, Pole Star Global empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation.

We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages. Quality at Pole Star is at the heart of everything we do. We are a team of motivated and driven quality professionals and work with diverse programmes for Shipping businesses, Financial Markets and Governments.

The Opportunity:

We are looking for a Customer Support Assistant on a temporary basis to join our Panama based Support Team for a 3 month period . For this position, you will be helping customers migrate from Legacy Platforms into a new modern platform and offboarding them from those Legacy Platforms.

The role involves assisting the support team with specific project related tasks which will be repetitive in nature and usually in high volume. They will also be clearly defined in written SOPs for the individual.

As the company services cover a broad and dynamic industry with exposures to maritime trade, candidates with prior experience in maritime, banking, trade and supply chain related customer services experience are encouraged to apply.

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Responsibilities:

1. Record Keeping: -

• Maintain accurate and organized records of all customer data, vessel information, and account details during the migration process.
• Regularly back up data to ensure information is secure and can be accessed when needed.

2. Migration of Customers:-

• Manage the migration of customer data from legacy systems into the new platform, ensuring all relevant information is accurately transferred.
• Perform data quality checks after migration to confirm that all transferred information is accurate and operational.

3. Offboarding Customers:-

• Perform all necessary steps to remove customers from older legacy systems once they have been successfully migrated.
• Coordinate with the customer support team to ensure a smooth transition for offboarded clients.

4. Following written SOP instructions:-

• Adhere to standardized operating procedures (SOPs) to ensure consistency and accuracy in all data entry and migration activities.
• Ensure all processes are completed according to established guidelines, including data entry, customer onboarding/offboarding, and issue resolution.

5. Providing Daily Updates to Manager:-

• Provide daily updates on customer migration, customer data, and any pending or unresolved tasks.

• Basic understanding of software systems & strong PC skills.

• Ability to handle repetitive high volume tasks.

• Ability to follow outlined procedures.

• Experienced in Data Entry

• High attention to detail.

• Punctual & strong organizational skills

• Effective and fluent communication skills.

Skills: (Nice to haves)

• Prior experience in the Maritime industry, Finance, trade or supply chain

• Experienced in working with sensitive data.

• Gain exposure to the Maritime Technology Industry

• Working with a friendly, dynamic & innovative team.

• Salary between $800- $850 per month ( assuming 40 hrs per week).