Remote Member Experience Specialist

Summary

Join our team at Carda Health as an Administrative Assistant, where you'll play a critical role in the daily operations of our clinic. As a detail-oriented and organized individual with excellent communication skills, you'll provide administrative support to our member experience & clinical teams, manage patient communications, and ensure efficient workflow within the clinic.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Minimum of 2 years of administrative experience, preferably in a healthcare setting
• Proficiency in Google Office Suite
• Proficiency in telehealth platforms
• Electronic health record (EHR) systems proficiency
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities, with keen attention to detail
• Demonstrated customer service experience with a patient-centered approach
• Understanding of HIPAA and patient privacy regulations

Responsibilities

• Schedule and confirm virtual appointments
• Manage patient records
• Coordinate follow-up communications
• Assist with daily administrative tasks including call & email management and data entry
• Provide excellent customer service to patients via phone, email, and chat
• Maintain and update patient records in compliance with HIPAA regulations
• Coordinate with our providers, technical support, and other team members to ensure seamless patient care
• Assist patients and staff with basic troubleshooting of telehealth platforms and other software

Benefits

Remote work environment