Remote Revenue Support Associate

Summary

Join us at Headway, a mission-driven company building a new mental healthcare system everyone can access. As a Revenue Support Associate, you will ensure we are the best possible partners to our sales team by providing timely responses and taking ownership of requests.

Requirements

• Have 1-2+ years of experience supporting Salesforce or a similar enterprise-level application
• Have experience supporting stakeholders in a large-scale sales or service organization (50 - 200 users)
• Have experience managing a ticking system with a high-volume and diversity of requests (1,000 / month)

Responsibilities

• Support a world class sales team by solving Salesforce cases and meeting our monthly SLA (80% of your time)
• Identify key opportunities for efficiencies within our systems
• Collaborate with cross-functional partners (Enablement, Data, Engineering, Marketing) and RevOps team members to reduce contact rate (20% of time)
• Learn automations, access controls, reporting, and routing logic in various systems used by the Growth team

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)