Customer Support Associate

Summary

Join Anomaly Squared, a growing, fun, and laid-back customer contact center, offering career advancement opportunities. We seek At-Home Contact Center Specialists for full-time or part-time positions. Responsibilities include qualifying callers for various programs and services through outbound and inbound calls. Professionalism and excellent communication skills are essential. The position requires a home computer (not a Chromebook, Notebook, or MacBook), webcam, internet access, and a quiet workspace. Benefits include remote work and training, with additional benefits like medical, dental, vision, and retirement options available for full-time employees after a probationary period.

Requirements

• High School Diploma or GED
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Ability to Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook)
• Have a webcam
• Have internet access
• Have a desk/workstation in a quiet workspace

Responsibilities

• Qualify callers for programs, products, or services through outbound and inbound calls
• Schedule appointments
• Qualify insurance leads
• Recruit patients
• Set medical appointments

Benefits

• Remote work
• Remote training
• Medical, Dental, Vision, STD, LTD, Life and AD&D (Full-time employees after 90-day probationary period if elected)
• 401(k) (Full-time employees after 90-day probationary period if elected)
• PTO (after 6 months of employment)