cargo.one is hiring a
Customer Support Associate

Summary

The job is for a Customer Support Associate in the Americas region at cargo.one, a fast-growing Series B company in the air freight and logistics industry. The role involves providing top-tier customer support and building relationships with customers and partner airlines.

Requirements

• Experience: You’ve worked in a contact center before
• Service Mindset: You’re empathetic, a great listener, and always put the customer first
• Organisational Skills: You are great at managing your time, staying organised, and maintaining a structured approach to your work
• Communication: You have excellent written and verbal communication skills, with a keen eye for detail and accuracy
• Ownership: You take pride in your work, own your responsibilities, and always strive to do a great job
• Growth-Oriented: You’re eager to learn, open to feedback, and excited to develop your skills in a supportive environment
• Team Player: You’re self-motivated and able to figure things out on your own and also thrive as part of a team

Responsibilities

• Provide top-tier customer support via email, live chat, and phone
• Take ownership of customer interactions from start to finish
• Work independently to troubleshoot and solve problems
• Build and nurture strong relationships with customers and partner airlines
• Use feedback to continuously improve your performance
• Collaborate closely with the Product and Airline Partnerships teams
• Collaborate with the Customer Support team, sharing insights and solutions

Preferred Qualifications

• Can speak another language in addition to English fluently
• Experience in the aviation or freight industry
• Experience in start-ups or fast-paced environments

Benefits

• Home office budget of €650
• Offsite fun & team trips
• Unlimited co-working options through our partner desana all around the world
• Mindsurance :. premium digital mental health care for remote teams
• 24 paid vacation days on top of the bank holidays (specific to the country you are in)
• Permanent full-time employment through our partner Remote.com in case you are based outside of Germany