Tide is hiring a
Customer Support Associate

Summary

Join Tide as a Customer Support Associate in Hyderabad, India. Help businesses succeed by providing around the clock support, improving processes, and delivering a 5-star customer experience. This role involves direct communication with customers over chat, email, and phone, working on shifts including weekends and holidays, and going through multiple tailor-made trainings.

Requirements

• 1-4 years of experience as a customer support associate
• Willingness to handle customer requests via chat, phone, or email
• Excellent spoken and written English skills (C1 or higher)
• Relevant experience working in customer service

Responsibilities

• Leading direct communication with customers over chat and email, and, whenever needed - over the phone (perform outbound calls to customers when requested by them)
• Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones
• Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance)
• Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
• Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

Preferred Qualifications

Finance industry experience is considered an asset

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities