EcoVadis is hiring a
Customer Support Associate, China

Summary

EcoVadis is seeking a Billing Support Associate L1 to join their Finance team in Hong Kong. The role involves managing billing and payment inquiries, resolving billing discrepancies, processing payments, updating customer account information, and generating reports on billing patterns.

Requirements

• Fluency in Mandarin Chinese and English is a MUST
• Strong attention to detail and excellent problem-solving skills
• Excellent communication and interpersonal skills
• Ability to adapt to changing priorities in a fast-paced environment
• The Billing Support Associate L1 must be customer service oriented, goal/results oriented and solution driven, self-motivated, autonomous and proactive, reliable, dependable and honest, professional, tactful and sensitive, have a positive attitude, and enjoy working in a fast paced environment

Responsibilities

• Assist customers with billing and payments inquiries via phone, email or chat
• Resolve billing discrepancies for customers and ensure corrections are made promptly
• Support other team members on any billing and payment related queries as required
• Generate and send accurate invoices to customers, ensuring compliance with billing regulations and company policies
• Process payments received from customers, apply payments to customer accounts, and reconcile payment discrepancies as necessary
• Update and maintain customer account information, ensuring accuracy and completeness
• Collect and analyze data to prepare reports on billing and payment patterns, identify opportunities for process improvement and optimization
• Collaborate with cross-functional teams to resolve client escalations and maintain transparency through prompt and appropriate communications with the customers
• Assist with internal projects based on the needs of the organization

Preferred Qualifications

• Bachelor degree or Diploma in a Business, Management or Finance related discipline would be preferred
• Previous experience in billing, accounts receivable, or customer support is a plus
• Proficiency in Excel is a plus

Benefits

This is a full time position located in Hong Kong