Customer Support Associate

Summary

Join Experian Insurance Services as a Customer Support Associate and help us reinvent the insurance broker model. This remote position involves managing customer accounts, explaining insurance products, and assisting third parties with policy changes. You will work with customers through chat, email, and phone, ensuring their needs are met and expectations exceeded. A Property & Casualty insurance license and one year of customer service experience are required. The role offers a collaborative team environment and various benefits, including paid time off, health insurance, retirement benefits, and wellness plans.

Requirements

• Property & Casualty insurance license and 1 year of customer service experience is required
• Previous call center experience
• Empathetic towards customer needs
• Experience working in a fast-paced environment and adaptability to change
• The working hours for this role will be 9:30am - 6pm MST

Responsibilities

• Manage existing customer accounts for Personal Insurance policies by phone, email, text and chat using several insurance company systems
• Explain insurance products to customers using a consultative and empathetic approach
• Assist 3rd parties with policy documentation and changes
• Work in a fun and collaborative team environment

Preferred Qualifications

Spanish Speaking a plus

Benefits

• This is a 100% remote position open to applicants who reside in the United States only
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Group health insurance, Employee Assistance Program
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• DoorDash Pass subscription