Lillio is hiring a
Customer Support Associate, Remote - Canada
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Customer Support Associate
🏢 Lillio
💵 ~$41k-$49k
📍Canada
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Summary
The job description is for a Customer Support Associate role at Lillio (formerly HiMama), a social-purpose business focused on early childhood education. The role involves providing customer support, identifying trends, working with the Product team, finding ways to improve processes, and supporting other teams.
Requirements
- Post-secondary education (or equivalent work experience)
- Minimum of 2 years of work experience in a customer-facing role
- Tech-savvy with the ability to navigate apps and software is a must
- Exceptional verbal and written communication skills
- An ability to build relationships and connect with people quickly
- Compassionate and patient demeanour with confidence and assertion to get things done
- Active listening and problem-solving skills
- Not afraid to pick up the phone and speak to people
- You’re organized and able to manage a large volume of tasks independently
- An ability to de-escalate and manage difficult situations and conversations
- An ability to maintain high customer satisfaction through efficient task switching
- Propensity to always want to learn and improve processes
Responsibilities
- Supporting customers with troubleshooting technical support issues via chat, email and phone
- Helping identify trends in customer issues and requests, as well as reporting bugs to the Engineering team
- Working with the Product team to ensure we are making decisions in the best interest of our users
- Finding ways to improve processes and reduce customer pain points
- Recommending and implementing improvements to process to improve efficiency and customer outcomes
- Supporting other Lillio teams in managing customer accounts
Benefits
- Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role
- Health benefits package includes medical, dental and vision
- 401K matching, and HSA contribution for US employees
- Paid time off, including vacation, personal and volunteer days
- Opportunities for learning, mentorship and professional development
- A subscription to the mindfulness and meditation platform, Headspace
- Ongoing team-wide and company-wide virtual social activities and success celebrations
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Please let Lillio know you found this job on JobsCollider. Thanks! 🙏