Jane.app is hiring a
Customer Support in Canada

Summary

The job description is for a Customer Support role at Jane, a high-growth SaaS company. The role involves supporting customers through various channels, conducting demos, onboarding calls, troubleshooting, and ensuring customer retention and satisfaction. The ideal candidate has experience in a high-growth SaaS/Product Support environment, is tech-savvy, agile, curious, resilient, a self-starter, passionate about customer service, and preferably has experience with the Allied Health Industry, customer onboarding, or demos for a software product.

Requirements

• Experience in a high-growth SaaS/Product Support environment
• Demonstrated improver mindset by cross-functioning with other teams and delivering customer feedback to help our product grow
• Prior experience with communication and CRM toolings such as HelpScout, TalkDesk, and Slack

Responsibilities

• Support customers through various channels including phone, live chat, and email support
• Conduct demos to ensure product market fit
• Lead onboarding calls to help clinics get comfortable with using Jane
• Troubleshoot and investigate a variety of customer questions related to day-to-day clinic operations
• Ensure customer retention and satisfaction - contribute to Jane’s reputation and effectively build strong relationships across the Jane community

Preferred Qualifications

• Experience with the Allied Health Industry
• Experience with customer onboarding
• Experience if you've ever done demos for a software product

Benefits

• Strong starting annual salary of $60,000 CAD for all Customer Support Representatives at Jane
• Salary increase each year on your work anniversary that will reflect the hard work you’ll be doing to meet our customers’ high bar and the growth you’ll be experiencing in a fast-paced, high growth environment
• Flexibility & autonomy - some of our team block out their calendars to pick up their children from school (and this is normal at Jane)
• #kids channel in Slack