Remote Customer Support

Summary

Join Our Mission: Help the Helpers with Jane - Join Jane's Support team as a Customer Support Representative and be part of a fast-paced, high-growth environment. Assist customers through multiple live channels, troubleshoot issues, and build strong relationships across the Jane community.

Requirements

• You have experience in a fast-paced, customer-facing/online-facing role
• Prior experience with CRM tools and other customer support software, ensuring efficient and effective resolution of customer inquiries
• Experience in a fast-paced, high-intensity, online-facing environment, adept at managing multiple tasks simultaneously and working independently
• You have demonstrated an improver mindset (critical thinking) by cross-functioning with other teams and delivering customer feedback to help our product grow
• You love to learn and read between the lines. You’re tech-savvy and always eager to find efficient workflows
• Intentional: You have the ambition to always understand the why behind things. You stay curious and deeply connect with our customers and you’re able to confidently explain Jane’s why
• Resilient: You have a proven ability to handle setbacks and overcome challenges, demonstrating perseverance and a positive attitude in the face of adversity
• Self-starter: The ability to be curious, resourceful, and driven to find a solution. You’re excited by fast-paced work and want to improve and achieve Jane’s goals as a team
• Passion: You’re committed to growing and thriving in the support role. Delighting customers and providing a lasting impression excites you

Responsibilities

• Assist our customers through multiple live channels, addressing a wide range of topics
• Troubleshoot and investigate a variety of customer questions related to day-to-day clinic operations
• Ensure customer retention and satisfaction - contribute to Jane’s reputation and effectively build strong relationships across the Jane community
• Lead your interactions with empathy and curiosity. Guide our customers in achieving their goals - make Jane valuable
• Live Demos: This is your chance to get curious and understand what our potential customers are looking for from Jane and whether we can offer that to them
• Onboarding Calls: This is one of the most important times in a clinic's journey with Jane, and everyone uses Jane a little bit differently. Understanding your customer is crucial and this is where we help clinics get comfortable with using Jane by bringing their vision of how they'd like to use it to life

Benefits

• Strong starting annual salary of $60,000 CAD for all Customer Support Representatives at Jane
• Eligibility for a salary increase each year on your work anniversary that will reflect the hard work you’ll be doing to meet our customers’ high bar and the growth you’ll be experiencing in a fast-paced, high-growth environment