Customer Support

Summary

Join ModSquad's remote team and provide customer support for a higher education client. You will respond to inquiries via phone, email, chat, and SMS. This is a part-time, 15-hour per week position with a 60-day commitment. Strong customer support experience and moderate technical skills are required. The role demands attention to detail and multitasking abilities. Zendesk experience is a plus. A dedicated computer meeting specific technical requirements is necessary.

Requirements

• Possess strong customer support experience
• Have moderate technical knowledge and basic troubleshooting skills
• Be able to embody 'the spirit' of the College/University
• Pay attention to details and multitask between applications with ease
• Have a dedicated laptop or desktop computer with Windows 10 or above
• Have 16 GB RAM
• Have internet speed of 50+ MBPS
• Be connected to ethernet while working on this project
• Be willing to install ModSquad's security software and 2FA app on your mobile device
• Have access to a webcam or smartphone capable of taking pictures

Responsibilities

Respond to customer inquiries through phone calls, emails, chats, and SMS messages

Preferred Qualifications

• Have Zendesk experience
• Use dual monitors