Customer Support Representative

Summary

Join Teachstone as a Tier 1 Customer Support Representative and be the first point of contact for our clients, providing timely and accurate information and resolving issues efficiently. Build lasting customer relationships through proactive communication, maintain detailed interaction records, and coordinate material shipments. Collaborate with internal teams to exceed customer expectations, utilizing CRM platforms and other tools. The ideal candidate possesses strong communication and organizational skills, is tech-savvy, and committed to high-quality customer service. This full-time position offers competitive pay and comprehensive benefits. Help us transform education and make a difference in children's lives.

Requirements

• Proficiency in Google Workspace or Microsoft Office Suite (Word, Excel, Outlook, etc.) and basic database navigation
• Previous customer service experience, with strong communication and interpersonal skills
• Ability to adapt communication style to suit a variety of customer personalities and needs
• High degree of professionalism, discretion, and confidentiality
• Strong time management skills and the ability to prioritize and multitask in a fast-paced environment
• Capable of working independently and collaboratively across teams
• Excellent verbal and written communication skills

Responsibilities

• Respond promptly to customer inquiries and complaints, delivering appropriate solutions and ensuring follow-up and resolution within agreed timeframes
• Build lasting relationships with customers through open, engaging, and proactive communication
• Maintain detailed records of customer interactions, including issue tracking, account updates, and documentation
• Coordinate the shipment of materials and equipment to clients
• Generate and prepare professional documents, reports, and correspondence as needed
• Answer and direct customers from the general inquiry line to appropriate team members
• Collaborate with internal departments to ensure customer needs are met and expectations exceeded
• Use appropriate tools and systems (e.g., CRM platforms) to access and provide accurate product and service information

Preferred Qualifications

• Experience working in a remote office setting is preferred
• Familiarity with CRM systems and customer service tools
• Fluency in both English and Spanish (written and verbal) is strongly preferred
• Prior experience in logistics coordination or support of professional development
• Demonstrated success in cross-functional teamwork, especially in client-facing roles

Benefits

• Competitive, equitable pay based on consistent benchmarks—not negotiation
• Comprehensive benefits supporting well-being, belonging, and flexibility