Customer Support

Summary

Join ModSquad's network of Mod Contractors and work from home on flexible schedules with top-tier brands! You'll provide customer support via phone, chat, and tickets, guiding customers and solving their concerns. Projects offer competitive hourly rates and paid orientation. Ideal candidates possess customer service experience across multiple channels and a dedicated workspace. The company offers opportunities to work with exciting clients and access to exclusive 'Hot Gigs'. Apply now for a chance to join our team!

Requirements

• Customer service experience through phones, chats, and tickets
• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone
• English language proficiency

Responsibilities

• Assist and guide customers to the right answers
• Solve customer concerns
• Help customers understand and optimize the best use of a client's product or services

Preferred Qualifications

Grammatically correct and comprehensive application responses

Benefits

• Potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate
• Paid orientation