Customer Support Specialist

Summary

Join Jerry, a rapidly growing fintech startup, as a Remote Customer Support Specialist! You'll assist existing customers with modifications to their insurance policies from Jerry's extensive network of carriers. Responsibilities include processing service requests, answering policy questions, and working to retain customers. The role offers competitive hourly pay, paid P&C licensing, comprehensive benefits, and remote work capabilities. You'll receive ongoing training and mentorship within a supportive team environment. If you're passionate about making a positive impact on millions of lives, apply today!

Requirements

Obtain Property and Casualty (P&C) license within 2 weeks of starting

Responsibilities

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Benefits

• Hourly wage: $18.00 - 21.00
• We will pay for your P&C license (expected within 2 weeks after starting)
• Medical, dental, vision insurance
• 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team