Customer Support Representative

Summary

Join Sidecar Health's Member Care team and help us redefine healthcare! We're seeking passionate individuals to provide exceptional support to our members, answering questions, resolving issues, and ensuring access to needed care. As a dynamic startup, you'll enjoy ample growth opportunities and make a meaningful impact daily. This role requires strong communication, problem-solving, and adaptability. Colorado or Utah residents only. We offer competitive pay, comprehensive benefits, and a chance to transform healthcare.

Requirements

• Strong interpersonal communication skills and empathy to build trust with members
• Tenacity and adaptability to excel in a fast-paced startup environment
• Excellent written and verbal communication skills and a comfort answering questions on the fly
• Sharp attention to detail and creative problem-solving skills to guide members through their plans
• Availability to work full-time, 8-hour shifts, extending into our evening business hours
• A reliable, high-speed internet connection for seamless remote work
• High school diploma or equivalent

Responsibilities

• Handle inbound calls and chat boxes from our members regarding Sidecar Health’s products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
• Handle issues and complaints where appropriate
• Maintain policies and standard operation procedures

Preferred Qualifications

• Bilingual in Spanish and English
• Experience in healthcare or insurance

Benefits

• Competitive hourly rate, company equity, and ample opportunities for growth
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• IT equipment, including laptop and monitors
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S