Triple Whale is hiring a
Customer Support

Summary

Join Triple Whale as a Customer Support Specialist and be the first point of contact for customers, helping them maximize their use of our platform and ensuring a positive experience. With thousands of customers in dozens of countries, this role is critical in maintaining customer satisfaction and helping clients succeed.

Requirements

• 1-2 years of experience in a customer support or client-facing role, in a SaaS or tech environment
• Strong technical understanding
• Strong verbal and written communication skills with the ability to explain complex concepts in a simple way
• Ability to troubleshoot basic technical issues and think creatively to find solutions
• A customer-first mentality, with a genuine desire to help others and ensure their satisfaction
• Comfortable using various software tools, and able to quickly learn new technologies and systems
• Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment
• Ability to manage multiple tasks and prioritize effectively

Responsibilities

• Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution
• Troubleshoot technical platform issues
• Advise our customers on best-practices with the Triple Whale platform and its use cases
• Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
• Act as first line of defense for triaging & debugging platform health issues
• Exceed customer expectations on response quality, timeliness of responses and overall customer experience

Preferred Qualifications

Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred

Benefits

• Competitive salary, benefits, and equity
• Generous PTO. We want you to relax when you need to relax!
• Excellent medical, dental, and vision coverage
• 3% matching
• Parental leave and flexibility for families