SupportYourApp is hiring a
Customer Support Consultant

Summary

The job is for a remote Customer Support Consultant position at SupportYourApp, a leading SaaS, Software, or Hardware solutions provider. The role involves providing customer support via calls, chats, emails, and social media, building relationships with customers, and staying updated with cutting-edge technology.

Requirements

• Fluent English and French (at least C1 level for both)
• Experience with hardware support is a must
• Gorgias experience
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, emails, and social media
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Experience with CRM systems

Benefits

• Fixed schedule: Monday to Sunday, 3 AM–11 AM, Thailand time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development