SupportYourApp is hiring a
Customer Support Consultant

Summary

Join SupportYourApp as a Customer Support Consultant in a remote position, enjoy a multicultural and multilingual environment, and thrive with our People First management approach. Fluent English and French are required, along with experience in customer service and hospitality. Benefits include flexible schedule, bonuses for referring friends, paid training, work-life balance, and more.

Requirements

• Fluent English and French (C1 written and spoken for both languages is a must)
• Experience in customer service
• Experience in hospitality
• Analytical and research skills
• Positive and responsible attitude
• Stress resistance
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Benefits

• Flexible schedule, Monday–Sunday, 9 AM–5 PM, 11 PM–7 AM, Morocco time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development