Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, remote work environment. We offer a People First management approach, enabling you to master new skills and achieve challenging goals. Provide exceptional customer support via chats and emails, build strong customer relationships, and meet team KPIs. This role requires excellent English communication skills, analytical and research abilities, and a positive attitude. We offer flexible scheduling, short-term contracts, paid training, and a supportive work environment.

Requirements

• Excellent English communication skills (at least C1, both written and spoken)
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience in customer service
• Experience with CRM systems

Benefits

• Flexible schedule
• Short-term cooperation, 2–3 months long
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development