Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Provide exceptional customer support via chats and emails, building positive customer relationships and meeting team KPIs. Stay current with cutting-edge technology while securely handling sensitive customer information. Apply best customer happiness practices and maintain product knowledge. Communicate effectively with developers and other departments. This role offers a flexible schedule, competitive compensation in USD, and excellent growth opportunities.

Requirements

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Experience with cryptocurrency platforms
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development