Chronosphere is hiring a
Customer Support Engineer, Remote - Lithuania

Summary

The job is for a Customer Success Engineer at Chronosphere, a remote-first startup in the observability platform industry. The role involves resolving technical issues for customers, collaborating with internal teams, and contributing to documentation.

Requirements

• 5+ years of experience in an engineering or support related role
• Experience working directly with customers in a technical setting (preferably SaaS)
• Customer support experience ideally in the monitoring, observability, or data pipeline space
• Experience with Kubernetes, Terraform, and significant consideration if you also have Prometheus experience
• Technical understanding and experience with: Coding/SDLC, Linux, Cloud providers (AWS, GCP, Azure), Networking, Shell
• Strong communication skills both written and verbal
• Strong technical, analytic and problem solving skills that you consistently apply in an empathetic manner
• Desire and ability to learn on your feet

Responsibilities

• Address technical issues encountered by customers
• Work closely with the customer and build up a relationship with their team
• Collaborate directly with the engineering team to isolate and fix problems
• Contribute to documentation and knowledge base articles

Preferred Qualifications

• BS in computer science or related field, or code school graduate in lieu of direct experience
• AWS, Azure, or GCP Cloud Certification(s)
• Golang familiarity and/or programming experience

Benefits

• Health Insurance Coverage
• Unlimited Vacation Time
• Competitive Salary
• Stock Options