Chronosphere is hiring a
Customer Support Engineer, Remote - Lithuania
![Logo of Chronosphere](https://cdn.jobscollider.com/logo/chronosphere-fd24.webp)
Summary
The job is for a Customer Success Engineer at Chronosphere, a remote-first startup in the observability platform industry. The role involves resolving technical issues for customers, collaborating with internal teams, and contributing to documentation.
Requirements
- 5+ years of experience in an engineering or support related role
- Experience working directly with customers in a technical setting (preferably SaaS)
- Customer support experience ideally in the monitoring, observability, or data pipeline space
- Experience with Kubernetes, Terraform, and significant consideration if you also have Prometheus experience
- Technical understanding and experience with: Coding/SDLC, Linux, Cloud providers (AWS, GCP, Azure), Networking, Shell
- Strong communication skills both written and verbal
- Strong technical, analytic and problem solving skills that you consistently apply in an empathetic manner
- Desire and ability to learn on your feet
Responsibilities
- Address technical issues encountered by customers
- Work closely with the customer and build up a relationship with their team
- Collaborate directly with the engineering team to isolate and fix problems
- Contribute to documentation and knowledge base articles
Preferred Qualifications
- BS in computer science or related field, or code school graduate in lieu of direct experience
- AWS, Azure, or GCP Cloud Certification(s)
- Golang familiarity and/or programming experience
Benefits
- Health Insurance Coverage
- Unlimited Vacation Time
- Competitive Salary
- Stock Options
This job is filled or no longer available
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