Starburst is hiring a
Customer Support Engineer

Summary

The job description is for a Customer Support Engineer at Starburst, a remote-first company that offers a data lake analytics platform. The role involves supporting SEP and Galaxy customers, resolving technical inquiries, collaborating with pre and post-sales teams, contributing to the customer-facing self-serve knowledge base, and escalating issues when necessary. Required skills include Big Data, Docker and Kubernetes, Cloud technologies, Security, Linux Skills, DBMS Concepts/SQL Exposure, and the role offers a competitive salary range with benefits.

Requirements

• Big Data (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure (Languages: SQL, Java, Python, Bash)

Responsibilities

• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers