Cryptio is hiring a
Customer Support Executive

Summary

Cryptio is looking for a crypto-native graduate to join their Customer Operations team as a Customer Support Executive. The role involves delivering top-tier customer support, liaising with internal stakeholders, reporting product malfunctions, gathering customer feedback, and building out new processes. The job requires extensive knowledge of the Web3 space, excellent communication skills, comfort with remote working environments, multi-tasking abilities, patience, empathy, and the ability to prioritize and work independently.

Requirements

• You’re crypto-native and have extensive knowledge of the Web3 space
• You love deep diving on problems and coming up with solutions
• You’re comfortable with remote working environments
• You have excellent communication skills and love to speak directly with customers
• You can multi-task, prioritize and are happy working independently
• You bring patience and empathy when handling tough cases

Responsibilities

• Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk
• Liaise with internal stakeholders to efficiently solve customer problems
• Report product malfunctions and act as a voice of the customer in product discussions
• Share feature requests and effective workarounds with team members
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Take responsibility for building out new processes where they don’t already exist
• Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business
• Drive improvements in overall customer experience by owning some areas of project delivery

Benefits

• Fully-remote / Hybrid working in our London office
• 25 days paid holiday + bank holidays + your birthday off
• 4% pension contributions
• Private Medical & Dental Insurance
• Apple Macbook Pro
• $200 workplace budget
• Training and development budget