Remote Customer Support Executive

Logo of Cryptio

Cryptio

📍Remote - United Kingdom

Job highlights

Summary

Join Cryptio as a Customer Support Executive and develop your career in an early stage Customer Operations function at a fast-paced start-up, delivering top-tier customer support to customers through Zendesk and building out new processes where they don’t already exist.

Requirements

  • You’re crypto-native and have extensive knowledge of the Web3 space
  • You love deep diving on problems and coming up with solutions
  • You’re comfortable with remote working environments
  • You have excellent communication skills and love to speak directly with customers
  • You can multi-task, prioritise and are happy working independently
  • You bring patience and empathy when handling tough cases

Responsibilities

  • Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk
  • Liaise with internal stakeholders to efficiently solve customer problems
  • Report product malfunctions and act as a voice of the customer in product discussions
  • Share feature requests and effective workarounds with team members
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Take responsibility for building out new processes where they don’t already exist
  • Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business
  • Drive improvements in overall customer experience by owning some areas of project delivery

Benefits

  • Fully-Remote / Hybrid – The choice is yours!
  • 25 Days Paid Holiday + Bank Holidays + Your Birthday Off
  • Earn an extra day of annual leave for every year you're at Cryptio
  • 4% Pension Contributions towards your future!
  • Private Medical & Dental Insurance with Allianz!
  • Attractive Maternity and Paternity Policies for your growing family
  • Gym Classes or Spa Treatments with ClassPass!
  • Apple MacBook Pro – The best tech at your fingertips!
  • $200 Workplace Budget to create your perfect home office!
  • Training and Development Budget – Invest in yourself and grow!

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