Cryptio is hiring a
Customer Support Executive

Summary

The job is for a Customer Support Executive at Cryptio, a crypto back-office platform based in Canada. The role involves customer support, internal liaison, product malfunction reporting, feature requests, gathering feedback, and process improvements. Requirements include being crypto-native, excellent communication skills, comfort with remote work, multi-tasking abilities, patience, empathy, and the ability to prioritize.

Requirements

• You’re crypto-native and have extensive knowledge of the Web3 space
• You love deep diving on problems and coming up with solutions
• You’re comfortable with remote working environments
• You have excellent communication skills and love to speak directly with customers
• You can multi-task, prioritize and are happy working independently
• You bring patience and empathy when handling tough cases

Responsibilities

• Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk
• Liaise with internal stakeholders to efficiently solve customer problems
• Report product malfunctions and act as a voice of the customer in product discussions
• Share feature requests and effective workarounds with team members
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Take responsibility for building out new processes where they don’t already exist
• Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business
• Drive improvements in overall customer experience by owning some areas of project delivery

Benefits

• Fully-remote
• 25 days paid holiday + bank holidays + your birthday off
• 4% pension contributions
• Private Medical & Dental Insurance
• Apple Macbook Pro
• $200 workplace budget