Customer Support Officer

Summary

Join Lengow as a Customer Support Officer to provide functional and technical support to merchants, ensuring their satisfaction with the Lengow/Netrivals platform. The ideal candidate is fluent in English and French, has experience in support software, and possesses strong analytical and synthesis skills.

Requirements

• You are fluent in English and french (Spanish, Dutch or Italian is a plus)
• You have an experience in support software
• You are resolutely customer oriented, empathetic and patient
• You are recognised for your analytical and synthesis skills
• You have a technical background (or strong personal interest) and you like being a problem solver !
• You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team
• You are autonomous, proactive and resourcefull

Responsibilities

• Provide functional and technical support to our merchants and ensure their satisfaction in the daily use of our Lengow/Netrivals platform (by phone or ticketing tool) in a considerate accurate, timely and qualitative manner
• Ensure that merchants can use all the features offered by our solution
• Escalate issues to our Technical support team : Reproduce, qualify and write summaries of the various incidents
• Suggest customer documentation updates or creation in order to reduce the need for assistance
• Liaise with the customer success manager in order to report and alert them in case of difficulties in using Lengow

Benefits

• Ticket restaurant 8 euros by day
• Malakoff Humanis Private insurance & Prevoyance
• 3 Remote days
• Flexible hours
• Bike mileage allowances or 50% of transportation tickets
• Remote allowances
• Professional events (Devoxx, Meetup ...) and regular internal cohesion