Customer Support Representative

Summary

Join Boom Entertainment, a technology company powering major players in sports betting and online gaming, as a fully remote Customer Support Representative. This role focuses on providing live customer support via email and live chat, handling support requests, and escalating issues. The position requires 2+ years of customer support experience and a passion for sports and technology. The schedule is Thursday-Monday, 4:00 pm ET to midnight ET, with a target compensation of $15/hr or state minimum wage (whichever is higher). Boom offers a remote-first culture, various benefits, and opportunities for growth.

Requirements

• 2+ years experience in a customer support or operations role (sports, tech, start-up a plus)
• Knowledge of and enthusiasm for sports, sports gaming, and technology is a must
• Experience working with Customer Support tools like Zendesk and Intercom
• Outstanding written communicator
• Collaborative, team-oriented mindset
• Strong internet connection and reliability

Responsibilities

• Provide live customer support for contest entrants via email and live chat feature - Zendesk and Intercom
• Handle support requests and escalate them to the appropriate parties
• Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
• Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
• Address requests including: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more

Preferred Qualifications

Knowledge of online gaming fraud, payments, gaming tools, systems, and reports

Benefits

• Positions are fully remote
• Quarterly contests and giveaways featuring prizes and swag boxes
• A $300 home office reimbursement
• Parental support (paid leave, childcare, and adoption benefits)
• Health, Dental, Vision+
• 401K Match & FSA
• A great culture that includes support for learning and development